Our hardware support is customer-oriented, from consulting on plant and infrastructural settings to the activation of the components of the system and the post-startup maintenance.

According to specific needs, hardware assistance is made available through remote support, with the immediate handling of the call, the connection for a remote diagnosis, the simultaneous verification of the nature of the reported problem, and the activation of technical activities in order to solve the problem: intervention in remote assistance or directly at the customer’s premises, with guaranteed operating time according to the type of contract.

Microntel’s internal laboratory provides a secure guarantee for repairs, overhauls, changes, and replacements.